On Saturday November 9th My motorcycle would not start. The pervious night was very cold and I did not have the battery tender hooked up. When I put the tender on, I noticed that the light was blinking, indicating I wasn't charging my battery. I pulled the battery and had it tested. It was only showing 185CCA. I put a new battery in and the bike started. I plugged the tender in and noticed that the light was still flashing. The following morning, November 10th I brought the bike in to Brian's to service. I was met by Ted Roper. I explained what was going on and he asked me a bunch of questions trying to diagnose the problem. There was only one mechanic working at that time so he broke out some tools and started to check a variety of things on the bike. Ted found the a 20 amp fuse had blown and replaced it and we tested the battery tender and it was working. Ted di an excellent job of diagnosing the problem fixing it and sent me on my way.
I bought my first Harley from Brian's when Brian's was in Penndel and the reason I am a loyal customer is because of the excellent customer service I have always received. I feel Ted should be recognized for his dedication to customer service.
Dave Ardizzone, Yardley, PENNSYLVAN